September 17, 2010 - Seattle, WA

Aligning Your Team Behaviors with Your New Media Communications

Learn to not just survive but thrive in this difficult economy by aligning your team’s behaviors with the new media marketing promises you make.

PRESENTED BY:

PRESENTERS:

- Korey Korfiatis, CEO of Legwork Software

DATE: Friday, September 17th, 2010
TIME: 8:30 a.m.- Noon - course; (lunch provided)
LOCATION: SeaTac Hilton in Seattle, WA.
COST: $99.00 for first person, $49.00 for each additional team member

What you will learn:

Marketing Segment
• How marketing has come full circle back to customer service and relationships
• How new social media can build your brand loyalty among customers
• How new media can help foster peer recommendations and referrals
• What impacts new media has on online search such as Google and Bing
• Why new media tactics result in a higher R.O.I. than traditional media

Team Behaviors Segment
• Establish a strong “trust account” with your customers
• How Expectations, Experiences and Emotions work together in customer service
• Learn that it is not what you say, but what your customers hear that matters most

ALSO ... Learn to increase referrals with new media tools such as Legwork, Facebook, Twitter, YouTube, Flickr and more!

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